Return Policy

Return, Exchange & Refund Policy


Thank you for choosing That  Velvetyhugs.com ! We are committed to making your shopping experience smooth and satisfying. Every product is carefully inspected before dispatch, but in the rare event that you face any issue, we provide a flexible return, exchange, and refund policy. Please note that approval of returns and replacements is solely at the discretion of Velvetyhugs.com .

  • Eligibility for Return, Replacement, or Refund


Your order will qualify for return, replacement, or refund under the following conditions:

You receive an incorrect product that does not match the description on our website.

The product delivered has a genuine manufacturing defect or arrives in damaged condition.

The product is missing parts or accessories.

  • How to Raise a Request 

If your purchase meets any of the above criteria, please contact us within 5 day of delivery via:

WhatsApp Support [+91 7600902408 ]

Email: velvetyhugs.com

When raising a request, kindly:

Share your order ID.

Upload 4–5 clear images/videos of the product and its original packaging showing the issue.

Ensure the product is returned in original packaging, unused, with all tags intact.

  • Resolution & Refunds


If the issue is verified, we will provide a replacement or issue a refund in the form of store credit/gift cards within 7–10 working days after the product is collected.

In cases where replacement is not possible, we will issue a refund of the same value in the form of store credit.

If you find that a package has been tampered with, kindly do not accept it and return it immediately to the delivery agent before signing the Proof of Delivery (POD).

  • Cancellation Policy


Orders can be cancelled only before dispatch packaging begins. Once packed, cancellation is no longer possible.

You can cancel directly through your order section by clicking the Cancel button (available only until packaging starts).

Refunds for cancelled orders will be processed within 7–10 business days.

If a product is out of stock and we cannot fulfil your order, a refund will be issued within 10 working days.

  • Shipping Policy


We currently ship to most pincodes across India through our logistics partners.

International shipping is not available at this time.

Standard delivery timeline is 3–7 working days depending on your location.

Once shipped, you will receive tracking details via WhatsApp. You can also check your order status through the Track My Order section on our website.

For urgent requests, please contact us on WhatsApp with your order ID and we’ll try our best to expedite dispatch.

 

  • Reverse Pickup & Exchange


Reverse pickup is arranged within 4–5 working days from the date of request.

In case of an exchange, the replacement product will be shipped within 4–5 working days after the returned product is received.

 

  • Refunds for Online & COD Payments.


Refunds will be issued only in the form of That Home Store credits/gift cards.

Store credits/gift cards can be redeemed on future purchases at thathomestore.in.

Refunds are initiated only after the returned shipment is received and verified.

 

  • For any queries, please reach us via;

WhatsApp Support [+91 7600902408 ]

Phone ; 7600902408

Email: velvetyhugs.com

 

  THANK YOU !